Frequently Asked Questions
Replacement parts are available on the website. Please click on accessories and you will find all our spare parts. If you cannot find what you are looking for please Contact us
The nose pads on the glasses can sometimes fall off. This can happen due to sweat penetrating the adhesive; sweat can be quite corrosive. We advise that you use a cyanoacrylate glue when reapplying your nose pads. This is generally referred to as 'super glue'.
We have a 2 year warranty system in place on all products. Firstly contact the dealer where you purchased the item from. Email them a photo of the fault along with proof of purchase. If this is not possible or you purchased the item from us please use the Contact us form to email us so that we may advise how to proceed. Please note we can only handle warranty issues for products purchased from UK dealers.
SALICE products are covered by a 2 year warranty from date of purchase.
Please locate the model of sunglass on our website and click on the lens changing instructions within the product description.
Replacement lenses are available on the website. Please click on accessories and you will find all our lenses and spare parts. If you cannot find what you are looking for please Contact us
Click on Where to Buy in the menu bar and enter your postcode. Can't find a stockist near you.
If you purchase from our website we have a 14 days return policy, please click here for more information.
Please note all full price purchases must be received for refund or exchange within 14 days of purchase or returned by 14th January if purchased in December for a Christmas present. Goods must be returned in their original condition, unworn and with all tags/labels in place.
It is only recommended to use a Salice Lens Cleaning Cloth, do not use any other solvents, chemicals or third party cleaning kits because they have not been tested on our lenses and can possibly damage them.
It is not recommended to drive in any of the RW or RWP lenses.
WE HAVE A CRASH REPLACEMENT SYSTEM OPEN TO THOSE WHO HAVE PURCHASED THROUGH EITHER SALICE.CO.UK OR AN AUTHORISED UK DEALER – SEE WHERE TO BUY.
1. Crash replacements are valid on helmets or sunglasses damaged within 2 years of the original purchase date. One crash replacement against the original purchase.
2. Your items must have been purchased through an authorised UK or Irish Retailer. Amazon, Ebay or Lordgun purchases are excluded as these are not authorised UK dealers.
3. Proof of Purchase must be provided.
4. Please Contact us with a photo of your product and proof of purchase and once approved and issued with a returns number please send your damaged items to :- Manby International Sportswear, Milner Road, Sudbury, Suffolk. CO10 2XG. United Kingdom.
Please note international replacements will carry a higher shipping charge for the replacement, this will be confirmed before taking payment.
Helmets have a limited life span and should be replaced after 3 years, regardless of visible signs of wear. Long term exposure to UV light can damage or degrade the materials, also plastic parts on the helmet will degrade over time.
The purpose of the helmet is to absorb impact, should this happen this may cause partial destruction of the shell which is not always visible. In case of a crash, replace the helmet even if it doesn’t show any visible signs of damage. Please note we have a crash replacement system.
We recommend you don’t apply any stickers to the helmet. The helmet can also be damaged by solvents, cleaning products, paint or other materials. Do not leave the helmet close to heat or exposed to direct sunlight for a long time.
To get the right size helmet measure around your head above your eyebrows and your ears. Make sure the tape measure goes around the largest part of the back of your head. This will give you the circumference of your head so you can select the correct helmet size.
We don’t have any helmets with MIPS or similar – The reason that Salice don’t use MIPS is because the helmets are rigorously tested to the international standards and tests set out by the European Committee for standardization and they feel this is correct and sufficient. Although there are many tests for MIPS, until CEN adopt MIPS as part of the standard they don't feel it’s necessary to have helmets with MIPS.
If you are team or an individual and you are based outside the UK please direct your sponsorship requests to – otherwise please contact us through the contact us page on our website.
Never knowingly undersold, Never beaten on price...familiar strap lines.
We are the UK distributors of Salice Products and as such we set the Sterling RRP. The RRP is based on providing, not only a good product to our customers but also a good customer service experience every step of the way. This means that we support our UK bricks and mortar stockists as well as our UK online retailers. We believe that walking into a shop to try on a product and buying from that shop is essential to the success of UK retail and makes sure that our end customer has a positive brand experience. We believe the RRP for Salice products is a fair price to the end user, taking into account many costs, product development, logistics, VAT, corporation tax, customer service, marketing.
We all know that when shopping online pricing can vary. We all want the best product for the best price.
At Salice UK we bring you great products and we want you to feel that you can buy from us at the best price too.
So in a nutshell if you can prove to us that you can buy the product at a cheaper price, including postage and duty but you would prefer to buy with confidence and after sales support from a UK business, we will match the price and still give you the great after service you would expect from a UK business established since 1976. Please use the form on our website.
